Shipping policy

The delivery time of 11HOYTPA purchasing company is affected by order type, distance, platform efficiency, and external factors, as follows:
1. Order type (Delicacy, Produce, Store)
Short-distance delivery (within 3 kilometers): Usually, it can be delivered within 60 minutes at the fastest.
Standard delivery (3-10 kilometers): Average delivery time is 60-120 minutes.
For product categories with more than 5 items: the average time is between 60 and 120 minutes.
influencing factors
Order volume and peak periods: During peak periods or when there is a high volume of orders, delivery times may be extended.
Traffic conditions: Congestion or adverse weather can significantly increase the delivery duration.
Platform and delivery personnel efficiency: Professional platforms optimize routes through management systems to enhance efficiency.
Differences in service types
Delivery/pickup service: Usually completed within 1 hour, as an exclusive direct delivery service.
Delivery of ordinary items: Depending on the distance and difficulty, the delivery time may range from 1-2 hours or longer.
Exception handling
Unexpected events (such as natural disasters, traffic restrictions) may lead to delivery delays or cancellations.

2. Order type (Gifts)

Non-custom orders are shipped out within 24 hours of purchase.

Custom orders may take up to 25 business days to make

Orders are sent directly from our Chicago, China warehouse. Shipping costs are affordable and vary depending on the size and weight of your order, and are calculated at check out.


Shipping times are only estimates and unfortunately, cannot be guaranteed.

**Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

**Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.